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Customer Care

At Shelly's Artspace, we prioritize providing exceptional customer care to ensure your satisfaction and a positive shopping experience. Here is an overview of our customer care policy:

  1. Prompt and Responsive Assistance: Our dedicated customer care team is available to assist you with any inquiries, concerns, or issues you may have. We aim to provide prompt and helpful responses through various channels, including email, phone, and live chat during our business hours.

  2. Product Knowledge and Recommendations: Our customer care representatives are knowledgeable about our products and can provide expert advice and recommendations based on your specific needs and artistic preferences. Whether you need assistance choosing the right materials or have questions about product usage, our team is here to guide you.

  3. Order Support: We are committed to ensuring a smooth and hassle-free ordering process. Our customer care team can assist you with order placement, tracking, modifications, cancellations, and any other order-related inquiries. We strive to keep you informed about the status of your order and address any concerns promptly.

  4. Returns and Exchanges: If you encounter any issues with your purchased art supplies or need to initiate a return or exchange, our customer care team will guide you through the process. We aim to provide fair and reasonable solutions, adhering to our return policy, and ensuring your satisfaction with the outcome.

  5. Feedback and Complaint Resolution: We value your feedback as it helps us improve our services and product offerings. If you have any suggestions, comments, or complaints, please reach out to our customer care team. We will attentively listen, address your concerns, and work towards finding a satisfactory resolution.

  6. Privacy and Data Protection: We respect your privacy and handle your personal information in accordance with applicable data protection laws. Our customer care team ensures the confidentiality and security of your information when handling inquiries or resolving issues.

  7. Continuous Improvement: We constantly strive to enhance our customer care services. We regularly evaluate customer feedback, analyze trends, and implement improvements to better meet your needs and exceed your expectations.

Our customer care policy reflects our commitment to providing exceptional service and building strong relationships with our valued customers. If you require any assistance or have questions, please don't hesitate to reach out to our customer care team.

Privacy & Safety 

At Shelly's Artspace, we take your privacy and safety seriously. We are committed to protecting your personal information and ensuring a secure online shopping experience. Here is an overview of our privacy and safety policy:

  1. Collection of Personal Information: When you make a purchase or interact with our website, we may collect personal information such as your name, email address, shipping address, and payment details. We only collect information necessary to fulfill your order and provide customer support.

  2. Secure Transactions: We utilize industry-standard security measures to protect your payment information during online transactions. Our website employs secure socket layer (SSL) technology to encrypt your data and prevent unauthorized access or interception.

  3. Use of Personal Information: We use your personal information solely for order processing, shipping, and customer support purposes. We do not sell, rent, or disclose your personal information to third parties without your consent, except when required by law.

  4. Email Communication: With your consent, we may send you promotional emails, newsletters, or updates about our products, discounts, and special offers. You have the option to unsubscribe from these communications at any time.

  5. Website Analytics and Cookies: We may use website analytics tools and cookies to gather information about website traffic, user behavior, and preferences. This data helps us improve our website, personalize your shopping experience, and provide relevant recommendations. You can manage your cookie preferences through your browser settings.

  6. Third-Party Services: We may engage trusted third-party service providers to assist in processing payments, shipping orders, or improving our website functionality. These service providers have access to personal information only to perform their designated tasks and are required to maintain its confidentiality.

  7. Protection of Children's Privacy: Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware of any such data, we will take immediate steps to delete it.

  8. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, we securely dispose of or anonymize your data to prevent unauthorized access.

  9. Updates to Privacy Policy: We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant updates will be prominently communicated on our website.

If you have any questions or concerns regarding our privacy and safety policy, please contact our customer support team. We are dedicated to addressing your inquiries and maintaining the highest standards of privacy and security at Shelly's Artspace.

Digital Products Policy

At Shelly's Artspace, we are pleased to offer a variety of digital downloads to enhance your artistic journey. Please take a moment to review our policy regarding digital downloads:

  1. Intellectual Property Rights: All digital downloads available on our website are protected by copyright laws and remain the intellectual property of Shelly's Artspace or the respective artists. By purchasing a digital download, you are granted a non-exclusive, non-transferable license for personal use, including creating artwork, crafts, or other creative projects. Additionally, you have permission to use the digital download to create products for resale, subject to the conditions outlined below.

  2. Use and Restrictions: You are authorized to use the digital downloads to create products that you can sell, such as art prints, greeting cards, or other tangible items, provided that:

    a. The digital files are incorporated into a larger design or composition and not resold or distributed in their original form. b. The final products created using the digital downloads showcase your own artistic skill and creativity and are not mass-produced or identical copies of the original digital files. c. The products comply with all applicable laws, including intellectual property rights and regulations concerning the sale and distribution of goods.

  3. File Format and Delivery: Digital downloads are typically provided in common file formats, such as PDF, JPEG, or PNG. Once your purchase is completed, you will receive an email with a download link to access your files. Please ensure that you have a reliable internet connection and sufficient storage space on your device to download and save the files.

  4. Refunds and Exchanges: Due to the nature of digital downloads, we do not offer refunds or exchanges for purchased digital files. We encourage you to review the product descriptions and previews carefully before making a purchase.

  5. Customer Support: If you encounter any issues with downloading or accessing your purchased digital files, please contact our customer support team. We will make every effort to assist you and ensure a smooth and satisfactory experience.

By purchasing and downloading digital files from Shelly's Artspace, you acknowledge and agree to comply with our Digital Download Policy. We appreciate your understanding and cooperation in respecting our intellectual property rights and supporting a fair and ethical use of our digital products.

If you have any questions or concerns about our policy, please feel free to contact us. Thank you for choosing Shelly's Artspace for your digital art resources.

Wholesale Inquiries

We do not currently sell items for wholesale. However, this may change in the future. Please sign up for our newsletter to stay up-to-date on company policies.

Payment Methods

- Credit / Debit Cards

Payment Methods
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